Warranty & Returns
3 Year Manufacturers Warranty
We want you to be 100% satisfied with UNDOR, that’s why we include a 3-year manufacturer’s warranty on all UNDOR products.
Here are the details as to what’s covered:
For 3 years from the original date of purchase, verified by original receipt/invoice, ONIX Brands Inc. will cover UNDOR for any defects in manufacturing including materials or workmanship through normal use. The warranty does not cover against misuse or damage to the product. Examples of defects in manufacturing or workmanship include fading, cracking or warping.
During the warranty period, if defects should occur, we will replace the affected UNDOR unit with either a new or refurbished unit (at our sole discretion) at no cost to the customer. Should this warranty be exercised, the remaining period of warranty coverage will apply to the replacement product. The warranty period is valid from the original purchase date only and cannot be extended or otherwise altered.
This warranty does not cover damage resulting from intentional misuse, incorrect installation, negligence, damage caused by natural disaster, or theft or loss of the product. Accessories included with UNDOR including the masonry drill bit are not covered under this warranty and have no guarantee.
To make a claim under this warranty, you must submit the form by clicking the warranty claim button below, or by visiting www.undorgarage.com/warranty-claim. We reserve the right the ask for proof of damage prior to processing the warranty claim, including but not limited to photographs and/or video or the physical return of the defective product.
If for some reason you are not 100% satisfied with your purchase, you can return it to us without penalty. Simply reach out to us within 30 days of your purchase to start the return process.
Returned merchandise must be in like-new condition and returned in the original packaging. Return postage is to be paid by the customer. Once we receive the product we will process a full refund. There are no restocking fees when returning the product.
Outside of the return policy period, returns will not be accepted. Please contact us to start your return.